"Design hospitality" — treating design systems as service organizations, not component libraries¶
Insight: Davy Fung (Disney+, Meta, Atlassian) proposes "design hospitality" — a people-first philosophy where design systems are treated as service organizations rather than static libraries. The real product isn't the component library; it's the process and support that comes with it. A beautiful Figma file that designers can't use is a failure.
Detail: Fung emphasizes that design system success should be measured by how well teams are served, not by component coverage or consistency metrics alone. Live design sessions, simple measurement approaches, and AI-powered internal enablement are part of this model. Co-host of Design System Office Hours podcast.